9 tips for handling difficult customers

9 tips for handling difficult customers Every business, in every sector, in every industry, is filled with difficult clients or customers who make doing your job 10 times harder than it has to be. After a long day of work, it can be enough to make you rage out†¦ or crumple into a ball and weep. When you feel like you’re going to lose it, try these 9 helpful strategies instead. 1. Show how well you can listen.You know they’re totally in the wrong, but they don’t understand that yet. They’ve got the situation or the facts all incorrect and you just can’t bear to hear them rehash details that don’t make sense. All they hear from your impatience is that they’re not being heard. Try just letting them get it all out. Listen patiently to what they have to say. Let them vent. It will help you set them straight if you understand their position better first and if they feel like you’ve been paying attention.2. Show empathy.Forget for a second that this person is rude, mean , and wrong. Whatever their problem, they really want you to understand and help them. Repeat back what you hear as the major issue. Express your genuine regret that they’re having a rough time, and show an honest willingness to help. Even if you have to fake it, use eye contact, body language, and verbal cues to show you care and are engaged. Don’t talk over your customer- this just feels like a power play. Let them finish first.3. Talk slower and sweeter.Just because your customer raises his or her voice doesn’t mean you have to respond in kind. Lower your voice and slow your speech down. The calming effect can be immense. You can still be firm- the last thing you want to do is show your fear. But try to inspire the client to relax just with the way you’re speaking.4. Look for nuance.Is their ire coming at you from a place of anger, anxiety, annoyance, or frustration? Getting a more specific sense of where their wrath originates can help you figure out how to tackle neutralizing it. Look at the situation from their point of view and try to figure out what may have triggered their (over)reaction. See if there’s anything you can accept blame for or fix easily, and start with that.5. Imagine you have an audience.If you’re having a hard time keeping your cool, just imagine you’re not alone. Rather, pretend you’re in a room full of clients or customers. Imagine this audience of people is judging your company on your merits as a problem solver. Keep the tone confident and cool. Playing this trick on yourself is a great way to stay professional and courteous, even when you want to scream.6. Find your foothold.Is there anything, in your customer’s tirade that makes a little bit of sense? Look for something you can work with- break down the rant into manageable, actionable chunks and talk your customer through those. Finding even one thing you can solve immediately, however small, can really diffuse a sit uation and make a customer feel heard and respected.7. Pretend to be wrong.If you flip the tables and start agreeing with everything your customer says to the point of taking all the blame upon your shoulders (where it doesn’t belong), you might just find the customer will soften and start saying things like, â€Å"Well, I understand it’s not your fault.† It’s a bit of a hit-or-miss strategy, but can be super effective in certain situations.8. Give them a parting gift.Your biggest goal as a liaison for your company is to repair the relationship. See if you can give your customer a voucher or a bonus discount of some kind- anything to make them feel they’ve â€Å"won.†9. Don’t take it personally.At the end of the day, some customers can’t be reason with and some people are irrationally angry. It’s not about you. It’s probably not even about the company. Let it wash right off your back. Don’t take it home.

The Role of Bamboo in Japanese Culture

The Role of Bamboo in Japanese Culture The Japanese word for bamboo is take. Bamboo in Japanese Culture Bamboo is a very strong plant. Because of its sturdy root structure, it is a  symbol of prosperity in Japan. For years, people were told to run into the bamboo groves in the event of an earthquake, because the bamboos strong root structure would hold the earth together. Simple and unadorned, the bamboo is also symbolic of purity and innocence. Take o watta youna hito literally translates into a man like fresh-split bamboo and refers to a man with a frank nature. Bamboo appears in many ancient tales. Taketori Monogatari (Tale of the Bamboo Cutter) also known as Kaguya-hime (The Princess Kaguya) is the oldest narrative literature in kana script, and one of the most beloved stories in Japan. The story is about Kaguya-hime, who is found inside a bamboo stalk. An old man and woman raise her and she becomes a beautiful woman. Although many young men propose to her, she never marries. Eventually on an evening when the moon is full, she returns to the moon, as it was her place of birth. Bamboo and sasa (bamboo grass) are used in many festivals to ward off evil. On Tanabata (July 7), people write their wishes on strips of paper of various colors and hang them on sasa. Click this link to learn more about Tanabata. Bamboo Meaning Take ni ki o tsugu (putting bamboo and wood together) is synonymous with disharmony. Yabuisha (yabu are bamboo groves and isha is a doctor) refers to an incompetent doctor (quack). Though its origin is not clear, it is probably because just as bamboo leaves rustle in the slightest breeze, an incompetent doctor makes a great to-do about even the slightest illness. Yabuhebi (hebi is a snake) means to reap an ill fortune from an unnecessary act. It comes from the likelihood that poking a bamboo bush may flush a snake. It is a similar expression to, let sleeping dogs lie. Bamboo is found all over in Japan because the warm, humid climate is well suited to its cultivation. It is frequently used in construction and handicrafts. Shakuhachi, is a wind instrument made of bamboo. Bamboo sprouts (takenoko) also have long been used in Japanese cuisine. The pine, bamboo, and plum (sho-chiku-bai) are an auspicious combination symbolizing long life, hardiness, and vitality. The pine stands for longevity and endurance, and the bamboo is for flexibility and strength, and the plum represents a young spirit. This trio is often used in restaurants as a name for the three levels of quality (and price) of its offerings. It is used instead of directly stating quality or price (e.g. the highest quality would be pine). Sho- chiku-bai is also used for the name of a sake (Japanese alcohol) brand. Sentence of the Week English: Shakuhachi is a wind instrument made of bamboo. Japanese: Shakuhachi wa take kara tsukurareta kangakki desu. Grammar Tsukurareta is the passive form of the verb tsukuru. Here is another example. Passive form in Japanese is formed by the verb ending changes. U-verbs (Group 1 verbs): replace ~u by ~areru kaku - kakarerukiku - kikarerunomu - nomareruomou - omowareru Ru-verbs (Group 2 verbs): replace ~ru by ~rareru taberu - taberareumiru - mirareruderu - derareruhairu - hairareru Irregular verbs (Group 3 verbs) kuru - korarerusuru - sareru Gakki means instrument. Here are different kinds of instruments. Kangakki - wind instrumentGengakki - stringed instrumentDagakki - percussion instrumenttake - bambookangakki - a wind instrumentWain wa budou kara tsukurareru. - Wine is made from grapes.Kono ie wa renga de tsukurareteiru. - This house is made of brick.

Case2 599 Coursework Example | Topics and Well Written Essays - 1500 words

Case2 599 - Coursework Example The first model that this paper analyzes is the Force Field Analysis organizational model. It was developed by Kurt Lewin, in the year 1951. This model analyzes and identifies the restraining factors that hinder an organization from achieving its goals (Beech and Macintosh, 2012). It also identifies the driving factors that make the employees of an organization to successful implement the policies of the institution. For example, better pay structure can be a driving force that encourages employees to work harder within an organization, while lack of a clear organizational policy can be a restraining factor that makes employees not to work harder for the fulfillment of the organizational goals. After identifying these factors, this model then plans the strategies that the organization needs to use. The major weakness of this model is that it relies heavily on the process of change, and it doesn’t identify the manner of changing the strengths and the weaknesses identified (Fall etta, 2013). Another model under consideration is the McKinsey 7S model developed in 1982. The model has seven variables, which are staff, skills, structure, strategy, shared values, style and systems. The developers of this model denote that the seven variables are crucial for managers and owners of business organizations. Skills refers to the ability of an individual to carry out his or her functions, staff refers to the people working within the organization, style is the manner in which the managers of an organization conduct their affairs for purposes of achieving their objectives, while the shared values refers to the guiding principles that members of the organization have in common (Harrison, 1994). The developers of this model refer to strategy as the plans put in place to allocate resources for purposes of achieving the goals of the organization. Systems are the day to day procedures followed by members of the organization. This model denotes that to achieve desired change within a company, it is important to analyze all the seven variables; and improve on them. However, one major weakness of the model is that it does not

Marketing of luxury brand-VERSACE Dissertation Example | Topics and Well Written Essays - 7000 words

Marketing of luxury brand-VERSACE - Dissertation Example Luxury products have currently become reasonably priced to more customers, especially for youth and hence, luxury brands have the probability to grow and establish their reputation globally (Semenik, 2001, p. 39). During the early part of 1990s, a number of luxury brands began to initiate their brands in China. The major cause for it is China being the world’s leading market. The Chinese market signifies a huge population and sturdy financial development. More significantly, Chinese customers - including students - have become more affluent than ever before, they are more accommodating towards western style traditions and they have a strong aspiration toward luxury products. In 2010, a study revealed that more than 15 million of existing and potential luxury brand customers are Chinese (Zarrella, 2009, p. 77). The combination of synchronizing the marketing communications across all medias together with the social media, the huge impact that social has for both individuals as w ell as businesses, the pace at which things progress within this field, and the comparative insufficiency of existing research regarding this field all are the bases for this study (Vivian & Anspaugh, 2000, p. 12). With reference to the discussion above, this study will also explain how companies can benefit from in social media in developing marketing messages to attract young customers including students. Figure 1: Growth of Internet Users from 1995 to 2010 (Malacrida, 2011, p. 122) During the past fifteen years, a huge amount of individuals have been able to access the Internet as a way to correspond, shop and collect data regarding pertinent issues and Versace gets the maximum benefit from this situation by modifying its marketing communication strategy. As soon as Versace started to recognize the transformation and saw the potentials of the Internet, it created new approaches to portray itself and speak to consumers via the online segment. Most of the companies started to gener ate static websites during the early phase, which became more dynamic â€Å"after the implementation of Web 2.0 in the early 21st century. With the implementation of Web 2.0 companies were not only able to present themselves, but also the establishment of two-way communication channels on the websites was technically possible† (Duncan & Moriarty, 2005, p. 11). This helped almost all luxury brands, including Versace, to respond more capably to the requirements and needs of customers. With the development of Web 2.0 the ‘so-far-inactive’ student was now capable of becoming a dynamic and processing user. The factor of consumers now being competent to develop, amend and remark on web material became commonly known as user generated content. The currently visible results of this content are blogs, YouTube, Facebook and other various platforms where users can correspond or share content with one another. Once businesses offering luxury brands realized how excited users were

District Nurse Essay Example for Free

District Nurse Essay Who is a district nurse? A district nurse is a type of nurse that works in the community rather in the hospitals. They help by supporting and caring for the patients in care homes or residential homes. P1. Identify the forms of communication. Working in care is about communication and relationship .It is simply not possible to provide care without developing communication or relationship with the patients. That’s why it is important as a carer to know how to build a relationship with the patients. Communication is about much more than just conversation. There are three forms of communication they are: 1. Contexts. 2. Forms of communication. 3. Alternative forms of communication. M1. Describe the forms of communication. Today we will be looking at one of the forms of communication which is contexts. Some of the examples of contexts communication are: 1. One to one. 2. Groups. 3. Formal and informal. 4. With people using services. 5. Colleagues 6. Managers. One to one One-to-one in communicationis the act of an individual communicating with another. It is also called face to face communication. Groups. Group communication refers to communication between 3 or more individuals. Informal. Informal communication is less defined by strict measures and is characterized by colloquial language.The Antonym of informal is formal where formal communication is associated with the use of official medical/scientific language in documentation and to systematic policies and procedures. Both types of health information communication play important roles in shaping patient behaviour, ensuring patient safety and promoting the delivery of quality health. With people using services. It is good to have a fluent communication with the people using services and show them kindness so more people can come and use your service in a suitable way. Mangers. Every company has a manger and the work of the managers is to manage the company and make sure everything is running as expected. Managers mostly interact with their employers and see how far or how well they car doing the job. Colleagues. Colleagues are the people you work with let it be in a business area or other work places. Having a colleague is a good thing because you might feel more confident in talking to him.her. FORMS OF COMMUNICATION. This topic looks at forms of communication. There are many forms of communication that people around the world use to communicate with others. They are: 1. Verbal communication. 2. Non-verbal communication 3. Written communication. Verbal and non-verbal communication. Verbal communication refers to the way someone communicates by using words to present thoughts, ideas and feelings. Basically verbal communication is the ability to explain and show your ideas clearly through the spoken words. Unlike verbal communication, non-verbal communication refers to the messages people send out to express their thoughts and ideas without talking. There are many ways how non-verbal communications e.g. 1. Body language. 2. Facial expression. 3. Touch or contact. 4. Signs symbols and pictures. Body language. Body language is a type of non-verbal communication where by is the way to communicate by using your body instead of talking. For example the way someone sits or stands which is called posture can send messages. Head movement and hand movement might also indicate that you are sending or passing out a message. Facial expression. Facial expression refers to the way someone communicates by using his or her face. We can often tell how someone is feeling by looking at their face. For example if someone is happy there is a smile on her/his face. if someone is excited his/her eyes become wider. Touch or contact. Communicating through touch is another important nonverbal behavior. There has been a substantial amount of research on the importance of touch in infancy and early childhood. The deprivation of touch and contact impedes development. Touch can be used to communicate affection, familiarity, sympathy and other emotions. Signs, symbols and pictures. There are common signs and gestures that majority of people recognize without being taught. There are different types of signs that people and have a meaning. For example when waving to someone that means you are passing a message using signs. Symbols and pictures of all kind of different objects also communicate messages. Written communication. Written communication has great significance in today’s world. It is an innovative activity of the mind.. Speech came before writing. But writing is more unique and formal than speech. Effective writing involves careful choice of words, their organization in correct order in sentences formation as well as cohesive composition of sentences. Also, writing is more valid and reliable than speech. But while speech is spontaneous, writing causes delay and takes time as feedback is not immediate. Alternative forms of communication. There are many types of alternative forms of communication they are 1. Sign language. 2. Makaton. 3. Braille. 4. Technological aids. 5. Human aids. Sign language. As we said earlier sign language is the use of your body parts like facial expression, position, movement of the hands and arms. Sign language is mostly used by the disable people who have bad hearing problem. Makaton Language programme which uses signs and symbols to teach communication, language and literacy skills to people with communication and learning difficulties. It is designed to provide a means of communication to individuals who cannot communicate efficiently by speaking. Makaton has been effectively used with individuals who have cognitive impairments Braille. Braille is a system of writing for the blind consisting of raised dots that can be interpreted by touch, each dot or group of dots representing a letter, numeral, or punctuation mark Braille was devised in 1821 by Louise Braille, a Frenchman.. Technological aids. Basically a technological aid refers to the electronic aids people around the world use for communication. For examples mobile phones are used to pass messages from one person to another either by making calls or sending text messages. Computer is another technological aid that we use to do research and also for communication. Human aids. Human aids are special skilled people who help people communicate with each other. Examples are: 1. Interpreters. 2. Translators. 3. Signers. Interpreters and translators :.Interpreters are people who translate orally, while a translator interprets written text. Both interpreting and translation presuppose a certain love of language and deep knowledge of more than one tongue. The key skill of a very good translator is the ability to write well, to express him/her clearly in the target language. That is why professional translators almost always work in only one direction, translating only into their native language. Even bilingual individuals rarely can express themselves in a given subject equally well in two languages. And many excellent translators are far from being bilingual they may not be, and need not be, fluent speakers of the source language (the language of the original text being translated). The key skills of the translator are the ability to understand the source language and the culture of the country where the text originated, and, using a good library of dictionaries and reference materials, renders that material into the target language. An interpreter, on the other hand, has to be able to translate in both directions, without the use of any dictionaries, on the spot. .

Photography and Art Essay -- Technology Essays

Photography and Art In the United States today, technology is all-important to a great deal of the population, whether it is a means of communication or an aid for national security. Technological devices and terminology are ubiquitous and have become a part of everyday life. On the road, many drivers can be found talking and chattering away into their cell phones. At business meetings, many executives will present presentations in PowerPoint, while others will jot down notes in their Personal Digital Assistants, or PDAs. Many people have their own websites on the Internet, and even more people communicate through electronic mail. Tourists can be found snapping shots of landscapes and buildings with digital cameras or recording the scenery with digital camcorders. There is no end to the number of examples of how technology has touched our lives. This essay will delineate the development of the digital camera and digital art as a representation of the digital world, since the digital world is much too large of a subject to encompass in one essay. Two influences on the development of digital photography and art are late-Victorian construction of the machinery of information organization and Modernist visual forms. However, it is not sufficient to stop with these two forces, for advanced digital programs have also played a key role in the shaping of digital photography and art. Within the context of the current technological age, digital photography has been developed, modified, and brought into the lives of everyday people. In some shape or form, photography has importance to everyone. At its simplest level, photography allows people to remember their pasts and to share experiences with others. To some, it is way to see ... ...6. "Further Developments." <http://encyclopedia.com/html/section/photogrph_FurtherDevelopments.asp> 7. Hoy, Anne H. Fabrications: Staged, Altered, and Appropriated Photographs. New York: Abbeville Press, 1987. 8. Manovich, Lec. "New Media from Borges to HTML," 2001. <http://manovich.net/DOCS/manovich_new_media.doc> 9. Marshall, Alfred. Principles of Economics, Book IV, 1890. <http://www.socsci.mcmaster.ca/%7Eecon/ugcm/3ll3/marshall/prin/prinbk4> 10. Stevens, Harold. Design in Photo-Collage. New York: Reinhold Publishing Corporation, 1967. 11. "The Impact of Early Photography." <http://encyclopedia.com/html/section/photogrph_TheImpactofEarlyPhotography.asp> 12. "The Invention of Photography." <http://encyclopedia.com/html/section/photogrph_TheInventionofPhotography.asp> 13. Venn, John. "On The Forms of Logical Proposition." 1880.

Andy Warhol Term Paper

Term Paper on Andy Warhol The artist that had the most influence in the 20th Century was Andy Warhol. His life was such a struggle from the beginning he contracted rheumatic fever at a young age and had neurological problems. He was born of parent's that were from Czechoslovakia and moved to Pittsburgh before his birth on August 6, 1928. His mother had a huge influence on his art and would buy him candy bars as a reward for painting. His father died when he was young and his older brother took care of him while his mother worked.Every day his brother would make him Campbell soup and a sandwich for lunch. That later became the focus of one of his painting series. Julia his mother started taking him to free Saturday art classes at a local museum. Andy would stay late and wonder the museum focusing every detail of the paintings. His father set aside the funds for Andy to go to college. In 1949 he graduated from Carnegie Institute of Technology. He also showed signs of having Espalier's Syndrome or Autism throughout his life. In his teenaged years he had several nervous breakdowns and was almost suspended from college.He was very socially awkward and was very self conscious of his looks. He had nose Jobs and skin ending processes done to help with the red splotches on his face that was a result of the rheumatic fever from his childhood. Andy moved to New York and was determined to get a Job in commercial art to ultimately become famous. He started hanging out a a little cafe in Manhattan called Serendipity. At this time Marilyn Monroe was always with her friends there so she became the object of Andy obsession at that time. This is probably why she is seen in his later works.This time period in his life everyone referred to him as â€Å"Raggedy Andy' because he was always seen in the same clothes and carrying a brown paper gag with all his drawings in it. He was struggling with his homosexuality and his fear of imperfection in himself. There were several attempt a t having a relationship, but they ended with him very depressed for days. After making the conscious decision to change his view on this and forget about it so he could focus on his art. He wanted so desperately to become an recognized artist in the art community. That came later that he intended , but with more fame than he could ever imagine.Anta's work took on so much meaning and was a mirror of life under all the masks that everyone wore. He saw people from the inside and was noted at detecting retreats in people. The height of his art career was when he opened the Factory where he would have lavish parties and would begin dabbling in the film industry. Critics were very harsh on Anta's first films such as Sleep an 8 hour long movie filming a man sleeping. When asked about why he would film that he replied why not the man was his friend and he left his door unlocked. He had a desire to show beauty and greatness in the most plain things.His studio gave people from all walks of li fe a place to come and be their self. He studied these people and enjoyed them begin there while he created his art work. The atmosphere he created in the Factory was what is refereed to as the start of the ass's. He was very sensitive to many things so he would rarely indulge in any of the drug taking parting that was going on around him. Instead he would Just watch everyone and that was like his inspiration for his art. However he did have a slight addiction to amphetamines that he refereed to as giving him the power to do more work.He was able to be a art creating machine. He was quoted at saying you should Just keep creating art even when others think it is not good. That was his drive he adapted after all his failures he endured along the ay. After Andy survived an assignation attempt that left him in the hospital for several weeks his art began to change. He was more emerged in the serial reproduction of images in his art work. He was asked to do a portrait of a congress woman and he took her all over the town to photo strip booths with a baggie of coins he coached her through each picture session.Then he took them back and screen printed them in a series and she said it was the best representation of her portrait she could of ever imagined. The coaching in the photographs will later be a precursor to his directing career. Andy Whorl's art will withstand the test of time and he became everything he ever imagined his self to be. The piece of artwork that had the biggest impact on Andy Whorl's art career was a series of 32 painting's of all the varieties of Campbell soup cans. These painting's were created after Andy had several years of failed attempts to get his art work known.Always unsure of his direction with his own art it was important to Andy to get the opinion of his friends. After focusing on his painting skills so much that he was painting normal everyday household cleaners and objects over and over until he Hough it was perfect. He developed a new form of painting it got rid of brush strokes and drip marks. It had clean cut perfect edges. At this time in the art era it was Jackson Pollock's influence in art this was out of the art realm of the time. He did some coca cola paintings like this then moved on the the soup can's after one of his friends saying he should paint everyday stuff like soup can's.The Fears Gallery in Los Angels, California exhibited the entire collection for a few weeks. After that time Irving Blue called Andy and told him that for reasons he can not explain the time he pent with the painting's have changed him in such a positive way that he wanted to purchase them. He bought he collection for $1,000 and sold the collection to the Museum of Modern Art for 5 Million dollars. The Thirty-two painting's were done in 1962 the canvases were all the same size (20 x 16†³) with a chosen medium of Synthetic polymer paint.Each can is a different flavor labeled on the front. The can's are all similar on the outside, but upon close observation I noticed that each top had a series of missing spots where the glare was different on each can. I then observed the them all as a group and realized that it presents society and how by genetic makeup we are all the same, but in reality we are all very different complex creatures capable of so many amazing things. This represented hope for achieving greatness. Before this time Anta's art was viewed as lacking a emotional connection to the viewer.When he sold the collection to Irving he made him agree to keep it as an complete collection because Andy said they were all conceived at the same time. They are all still intact and together as a completely collection to be viewed at the Museum Of Modern Art. This set of paintings were very dear to Andy and had a very personal connection to them. Looking back at his childhood after his father died the soup was the only stable thing in his life at that time. He had it everyday and he always felt that the m ost ordinary objects in our everyday lives needed to be shown for their simple beauty.He wanted everyone to see beauty and feel beautiful. There is another element to these painting that everyone can connect to. Each one is entirely different than the next yet as a group are all the same. The detail that he took to individualize every one could be compared to the work of god. He was raised Byzantine Catholic and went to church every week with her. The Religious influence in his art was from this time period in his life. He was a very sheltered boy and at church he would sit and stare at all the religious artwork. This artwork was brightly colored portraits on gold plates on a grid frame of the back wall of the church.This was how he portrayed a painting he did right after Marilyn Monomer's death in 1962. This painting was called Golden Marilyn Monroe. He was able to achieve this copy printed look by silk screening all the images onto the paintings. There was a technique he developed where he would paint the color on the canvas then screen print the image over the color. This is why in this painting you see the lip color go beyond where the lips are printed and the eye shadow looks like a child put it on. Also the hair line is very Ronald McDonald looking.The precision it took to screen print on a painted canvas had to be very hard. This technique helped him add a color element to the commercial print art world he painted in. The idea behind the Marilyn paintings was to show fame in mass society. This was Just the start of Anta's famous people painting's in this time period. This was refereed to as the death and fame period in his art work. Some of his subjects were Elvis Presley and Ann Taylor. When Andy moved to New York he would sit in the ice cream shop and watch Marilyn so this painting was a way for him to immortality her forever.That is why she was surrounded by gold to show a heavenly portrayal and gave her bright colors similar to the church paintings. This painting is one of them most famous paintings of Marilyn and can been seen on so many things from clothes to purses and even phone covers. This tribute he did to here has stood the test of time as did the Campbell soup can it is still the same after all this time. This painting also represents Anta's quest for beauty and how he connected beauty to fame. Marilyn was the perfect blend of beauty and fame.After this series of paintings he moved on to some more gruesome screen prints of car crashes to show people the reality of what the news was reporting. He also wanted to pay tribute to people and things that are forgotten or lost in everyday life. Also he was noted as having the need to leave his influence in history. The reason I chose Andy Warhol is my desire to be a graphic artist and he had such an insight in the start of pop art. He was such a genius of his time with how he over came so many things. I could connect with him in so many ways through his art ND his personal li fe.His struggle to stratum took so many turns before he made it. I totally understood his need to become a machine with making art. I have recently started using markers in all my paintings and I can get one done a day where when I was painting them all by hand it took weeks. I am now extremely interested in learning more about screen printing to help me speed up the process and to use my own photographs. Just to do some paintings in his paint style with the paint first then screen print over it would be a lot of fun. I love how quick he could produce art they aid he created sass of paintings in a month.Also I loved how all the Campbell soup painting's were 16 x 20†³ that is the size of all my paintings and is a commonly starter artist canvas size. I do series of paintings on this size and from learning about his techniques I realized my art style is very similar. Even my husband said it's like you are looking in a mirror isn't it and that is very true. Andy had a huge personal connection to his are it helped him deal with all of his questions about life. It is almost like there is a quest to push all the limits of a subject to better understand it.

Pecking Order Theory

Brigham Concise 4th Edition Chapter 1: An Overview of Financial Management 1. Which of the following are among the three main areas of finance? a. financial institutions b. investments c. financial management d. all of the above are correct e. none of the above are correct d. Correct. 2. The globalization of business and the increased use of information technology are the two key trends in financial management today. a. True b. False a. True 3. Which of the following could explain why a business might choose to organize as a corporation rather than as a sole proprietorship or a partnership? a. Corporations generally face fewer regulations. . Corporations generally face lower taxes. c. Corporations generally find it easier to raise capital. d. Corporations enjoy unlimited liability. e. All of the above statements are correct. c. Correct. 4. A partnership is subject to the same taxation as corporations. a. True b. False b. False 5. One main disadvantage of partnerships is the requireme nt of a charter and set of bylaws. a. True b. False b. False 6. One disadvantage of the sole proprietorship form of organization is that there is: a. unlimited liability. b. double taxation c. more regulations than for corporations d. easy transferability of ownership interest . all of the above are correct. a. Correct 7. A corporate charter should include which of the following: a. name of the proposed corporation b. type of activities it will pursue c. amount of capital stock d. number of directors e. names and addresses of directors f. all of the above f. Correct. 8. One reason that the value of most businesses is maximized if they are organized as a corporation is that: a. corporations face unlimited liability. b. it is easier to transfer ownership of a corporation (corporations are more liquid assets). c. corporations have a more difficult time raising capital than sole proprietorships. d.All of the above b. Correct 9. Which of the following represents a significant disadvantag e to the corporate form of organization? a. Difficulty in transferring ownership. b. Exposure to taxation of corporate earnings and stockholder dividend income. c. Degree of liability to which corporate owners and managers are exposed. d. Difficulty corporations face in obtaining large amounts of capital in financial markets. b. Correct 10. The chief financial officer (CFO) is usually the highest ranking officer in a corporation. a. True b. False b. False 11. The activities of the financial staff include: a. forecasting and planning. b. ajor investment and financing decisions. c. dealing with financial markets. d. risk management. e. all of the above. e. Correct. 12. The financial vice-president’s key subordinates are the president and the chief executive officer. a. True. b. False b. FAlse. 13. In most firms the treasurer has the responsibility for managing the firm’s cash and marketable securities, for planning its capital structure, for selling stocks and bonds to r aise capital, for overseeing the corporate pension plan, and for managing risk. a. True b. False a. True 14. The primary goal of a publicly-owned firm interested in serving its stockholders should be to: a.Maximize expected total corporate profit. b. Maximize expected EPS. c. Minimize the chances of losses. d. Maximize the stock price per share. e. Maximize expected net income. d. Correct 15. Managers that depart from the goal of shareholder wealth maximization run the risk of being removed from their jobs. a. True b. False a. True. 16. Most actions that help a firm increase the price of its stock also benefit society at large. a. True b. False a. True. 17. The primary contribution of finance to total social welfare is its: a. Function as a productive resource. b. Contribution to the efficient allocation and use of resources. c.Role as an exogenous variable. d. Positive impact on the externalities of â€Å"other variables. † e. Contribution to environmental protection. b. Cor rect 18. Most firms today have in place strong codes of ethical behavior, yet there are no obvious answers for many of the ethical questions facing many companies. a. True b. False a. True. 19. Socially responsible actions that increase costs may have to be put on a mandatory basis. a. True b. False a. True. 20. An agency relationship arises whenever one or more individuals hire another individual or organization to perform some service and delegate decision-making authority to that agent. . True b. False. a. True. 21. In financial management the primary agency relationships are those between: a. stockholders and managers b. managers and debtholders c. managers with similar levels of authority within the firm d. a and b e. a, b, and c d. Correct 22. Which of the following work to reduce agency conflicts between stockholders and bondholders? a. Including restrictive covenants in the company’s bond contract. b. Providing managers with a large number of stock options. c. The pas sage of laws that make it easier for companies to resist hostile takeovers. d.All of the statements above are correct. a. Correct 23. Which of the following actions are likely to reduce agency conflicts between stockholders and managers? a. Paying managers a large fixed salary. b. Increasing the threat of corporate takeover. c. Placing restrictive covenants in debt agreements. d. All of the statements above are correct. b. Correct 24. The managers should always undertake actions that result in a transfer of wealth from bondholders to stockholders. a. True b. False b. False. 25. Which of the following factors tend to encourage management to pursue stock price maximization as a goal? . Shareholders link management’s compensation to company performance. b. Managers’ reactions to the threat of firing and hostile takeovers. c. Statements a and b are both correct. c. Correct. 26. Mechanisms used to motivate managers to act in shareholders’ best interests include: a. m anagerial compensation b. direct intervention by shareholders c. the threat of firing d. the threat of takeovers e. all of the above e. Correct. 27. Creditors lend funds at rates that are based on: a. riskiness of the firm’s existing assets b. expectations concerning the riskiness of future asset additions c. he firm’s existing capital structure d. expectations concerning future capital structure decisions e. all of the above e. Correct. 28. The dividend policy decision is the way the firm is funded (e. g. , the mix of debt and equity used). a. True Incorrect. The dividend policy decision is the choice of how much of earnings to pay out as dividends and how much to retain to reinvest in the firm. b. False b. False. 29. Managerial actions are the only determinant of a firm’s stock value. a. True False. b. False. 30. If the firm maximizes EPS, it will maximize stockholder wealth. a. True b. False b. False.

Bartleby the Scrivener Summary

Bartleby the Scrivener Summary Bartleby the Scrivener Summary NOTE! The below paper is just an example written by one of our staff writers. If you need an original summary of Bartleby the Scrivener Summary or a paper on a different topic, feel free to place your order. The book Bartleby, the Scrivener: A Story of Wall Street is a short story written by Herman Melville. The narrator is an elderly lawyer who is a successful businessman. He has two employees but expansion forces him to employ Bartleby, who is an efficient copyist but quiet and antisocial. He refuses to take orders from his employer and fellow employees. Bartleby never leaves the office and later his colleagues realize that he lives there. With time he restrains from any office work and when forced to leave the office, he refuses. The narrator decided to shift his business to a different place to avoid problems with him. Bartleby is arrested and taken to prison when he fails to comply with the new tenants. The story concludes with Bartleby refusing to eat at the prison and therefore, starves to death. The story focuses on three character types based upon the super ego Freudian philosophy, which is the id, ego and super ego. As reported by Freud, it is important to note that ego is repr esenting the basic mankind instinct; on the other side, super ego brings a representation of God and the id is a representation of compromise. Bartleby the Scrivener Characters Basically, the narrator of Bartleby is identified as an elderly lawyer overseeing his own office in New York City on Wall Street. In the story, the narrator has two scriveners who are working for him. In Bartleby, the Scrivener story they have been hired to write or copy documents for the court and offer examination to them, or perform the same in managing official capacities. From the story, the two scriveners, Turkey and Nippers, in most cases lose their job and at times can be ill tempered. Nippers is younger and experiencing a great challenge in delivering in the morning, while Turkey is slightly older and he is facing some challenges when it comes to doing his task in the evening. In handling other normal operation, the narrator ended up employing Ginger who was an errand boy since he could fetch scriveners. Since the narrator was facing some challenges in working with other scriveners, he ended up hiring Bartleby, whom he believed was calm. His expectation was that Bartleby was to calm down the others and in the process motivate them to put more effort in their jobs. Bartleby showed his great work by putting effort through the night and during the day and demonstrating serious commitment and diligence. He works solely by candlelight. However, one day, Bartleby, the Scrivener was ordered by the lawyer to search for a small document; there was a strange response from Bartleby and his response was that I wouldn’t prefer to. The answer was a great surprise to the lawyer since his scriveners were always in compliance with the request. He was astonished by his answer and requested Nippers to handle it, in the process; he decided to be quiet on Bartleby and requested Nippers to handle it. After some time, the lawyer then orders the rest of the staff and Bartleby to search for a large document, which was copied by Bartleby. Things were not different and Bartleby responded that he didn’t prefer doing it. This provoked a reaction and other scriveners were angry and confused in taking Bartleby’s task. The lawyer is in this case confused with the response that Bartleby was able to offer. He gets angry about Bartleby’s behavior starting to pity him, as he would not receive good treatment for his behavior. In the process, Turkey ended up becoming frustrated and angry and ended up shouting at him for not focusing on the document. It’s very funny that the narrator supported Bartleby in the process but Bartleby still offered the same response that he was not going to do it. The Narrator The Narrator is a lawyer and owns a law firm in Wall Street where he works with four men as scriveners. He is an industrious, level-headed, and business-minded man. He deals with people well but Bartley becomes troublesome to him. Throughout the Bartleby, the Scrivener: A Story of Wall Street he shows sympathy towards Bartleby. Bartleby Summary Bartleby is a young man hired as a law copyist by the narrator. He is an excellent scrivener at the beginning but later he â€Å"prefer not to† do anything instructed (Melville, 2014). The phrase used by Bartleby increasingly frustrates the lawyer and other employees. No one knows the cause of his isolation, non-conformity, and inability to work. People believe that it is his previous work at a dead-letter office that led to his unique character. Turkey Turkey is a fat, drunkard Englishman in his sixties. He works well in the morning but approaches the rebellious state in the afternoon. In the afternoon, he handles work recklessly and messes his columns. His clothes contain oil spills and smell like a restaurant. Nippers Nippers is a scrivener working for the lawyer. He is opposite to Turkey because he works well in the afternoon than in the morning. In the morning, he has stomach issues; therefore, he cannot work well, but in the afternoon, when the complication reduces, he works well. Ginger Nut Ginger Nut is a young boy who works as an office factotum for the lawyer. He is ambitious for he works for a dollar per week. He also works as an office boy for the employees who send him to purchase cakes. The new tenants and the Landlord The new tenants occupy the room previously rented by the narrator; this is the room where Bartleby decided to live. They come to seek help from the lawyer to make Bartleby leave the room. One of them threatens a scandal if they do not receive support from the narrator. The Grub-man The Grub-man is a turnkey who feeds prisoners; he receives bribery from the lawyer so that he can feed Bartleby well. He only provides quality food to those who can afford to pay something extra. Bartleby the Scrivener Themes Isolation Isolation is the central theme in Bartleby the Scrivener short story; it appears when Bartleby isolates himself from the employer and fellow employees (Gale, 2015). He does not receive orders from anyone and decides to do nothing with time; he prefers not to leave the building until he is arrested. Bartleby seems to have no family or friends. Communication failure Bartleby communicates efficiently with nobody. When the narrator asks him to revise the documents he copied, he responds with a phrase that frustrates everyone in the Herman Melville’s story. The phrase â€Å"I would prefer not to† becomes a leitmotif throughout the story. Most of the characters are frustrated by Bartleby’s phrase and therefore, no communication proceeds. Bartleby the Scrivener Analysis The setting of the Bartleby the Scrivener story is an integral financial center in the US where Melville grew up. The story revolves around Bartleby who answers people’s questions with â€Å"I would prefer not to†. Through this Bartleby, the Scrivener: A Story of Wall Street short story, the writer is asking readers what makes people unique and independent? It is great to have the two qualities, and at times, people take it too far to a point where it starts to affect their lives (Arsic, 2007). It shows that conflict produces and reveals the character of a person. The story by Herman Melville focuses on three character types based upon Freudian philosophy, which is the id, ego and super ego. As reported by Freud, it is important to note that the ego is representing the basic mankind instinct; on the other side, super ego brings a representation of God and the id a representation of compromise. Basically, these are associated with the greater good and the employer, the i solated employee, the greater good and the rest of the workers. However, taking an overview of Herman Melville, the author of Bartleby the Scrivener, it is more of a general perception of hopelessness and despair due to his own individual experiences. In the story, following is considered to be a sad end: death in isolation and withdrawal from the community. References Arsić, B. (2007). Passive constitutions, or, 7 1/2 times Bartleby. Stanford, Calif: Stanford University Press. Gale, C. L. (2015). Study guide for Herman Melvilles Bartleby the Scrivener. Detroit: Gale, Cengage Learning. Melville, H. (2014). Bartleby, The Scrivener: A story of Wall-Street. HarperPerennial Classics.

For Sale vs. On Sale

For Sale vs. On Sale For Sale vs. On Sale For Sale vs. On Sale By Maeve Maddox A reader asks, When do you use the expression â€Å"for sell† instead of â€Å"for sale†? Short answer: Never. ESL learners must be puzzled when they see ads like these on the Web: I have a nice Play Station 3 drum set for sell for 35 dollars. We have a wristband for sell for $100 in the Des Moines, Ames, Carroll, Denison region of Iowa. Find out if there are other products like yours already  for sell. Cheap Authentic (unused) Cartridges for Sell Sell is a verb. Sale is a noun. Something that someone wants to sell is â€Å"for sale.† Purebred Border Collie Puppies for Sale Gently Used Clothing for Sale Reliable Used Cars for Sale The expression â€Å"on sale† may also present a little confusion to ESL speakers. Sometimes â€Å"on sale† means that items for sale are being sold at a price lower than normal: Prices slashed: all jump drives on sale at half price This weekend only: premium mowers on sale at 20% off When â€Å"on sale† is preceded by go, no drop in price is implied. â€Å"To go on sale† means â€Å"to become available for purchase†: Ticket packages offer the exclusive ability to select tickets before they go on sale (i.e., before people who don’t have ticket packages are allowed to buy them.) An iPhone with a Sapphire Screen May Go on Sale Soon (i.e., it may soon be possible to buy an iPhone with a sapphire screen) When will Google Glass finally go on sale? (i.e., when will Google Glass be available for purchase by consumers?) â€Å"For Sale† and â€Å"On Sale† have their uses, but â€Å"For Sell† is an unfortunate error. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Expressions category, check our popular posts, or choose a related post below:12 Types of LanguageThe Six Spellings of "Long E"20 Criminal Terms You Should Know

The Purpose Criminal Justice Assignment Example | Topics and Well Written Essays - 500 words - 6

The Purpose Criminal Justice - Assignment Example Without criminal law, people will be unsafe with powerful exploiting the less powerful. Without laws of the constitution, citizens may not exercise their basic rights. Therefore, the community requires laws in order to maintain fairness as well as avoid the victimization of innocent persons. Criminal law or penal law: A body of rules which describe the type of and punishments for public nature offenses or wrongs that are done to the community or the state.Civil law governs the correlations among and between businesses, individuals, and state agencies, as well as other organizations. This means that it governs the relationships between parties. Administrative law: Body of regulations which the state uses to control the individuals, industry, and business activities. Case law comprises of the accumulated trial wisdom and appellate courts in civil, criminal, and administrative laws over the years. While the substantive criminal laws define crimes and prescribe punishments, the procedura l law describes the techniques to be utilized in enforcing the law. Four broad categories of defenses: Alibi: Is a statement by a person charged with a crime that she or he was far when the crime occurred or was involved in other activities thus his or her participation in the crime is not possible. Justification is a legal defense where the defendant confesses to carrying out the act in question yet he or she argues that it was necessary to prevent some greater damage.  The excuse is where the defendant posits that a certain personal condition at the time of the act is what made him or she commit the offense and needs to be held responsible under the criminal law.